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European wax center canton8/23/2023 I definitely will not be back and prefer to go to a place where it’s a more personal experience.I’ve been going to this location for awhile now, Christina is fantastic. I’ve had scheduling problems before with other centers as well. It’s unfortunate that EWC can’t be a bit more accommodating, especially when I tried to give them as much as advance notice as I possibly could. At that point I just canceled the appointment, I feel bad that the waxer was counting on my appointment because we all have our livelihoods. I just was blown away I called well in advance on my way with what exact time I would be there and didn’t have any consideration from being a long standing customer. And from reading the other reviews they post a generic response to everyone, so that’s upsetting that they do not seem to really care about customer complaints/problems in a personal way. I’ve never been late to an appointment before, this usually doesn’t happen so it was disappointing that they couldn’t accommodate a long standing customer. I really think it comes down to helping out the customers and understanding that there are sometimes situations out of their control. There are rules which I understand, I also work in a place that goes by appointments and as long as people call beforehand we accommodate them. I asked if it was okay because it was just a minute. I was told about the 9 minute policy, my GPS put me there in 10. I called 15 minutes before my appointment letting them know I’m gonna be late and if that would be okay. I had an appointment & unfortunately got stuck behind an accident on the way there. Well today the “manager” Jenn k was working while I was waiting for my appointment she squeezed another person in …MoreĬritical: ProfessionalismI’ve been going to this location for awhile now, Christina is fantastic. I will never return here if she continues to work here & I will make sure the five people I recommend never come back as well.Service: Brazilian waxingI have been coming to this location for a long time now every two weeks & the young ladies at the counter are usually great. She even proceeded to go into a room with another customer & talk about me. She is beyond rude & unprofessional when she’s caught. If she continues to be at this location you will lose a lot of customers. Well today the “manager” Jenn k was working while I was waiting for my appointment she squeezed another person in front of me that did not have an appointment & then when I brought it up proceeded to get smart, roll her eyes & become very unprofessional. … View more Address and Contact InformationĬritical: ProfessionalismI have been coming to this location for a long time now every two weeks & the young ladies at the counter are usually great.
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